Responsibilities
- Sending deliverables to the appropriate contacts within each client for review
- Soliciting and documenting client feedback
- Communicating questions and concerns from the internal team to client to ensure ongoing alignment
- Scheduling client calls and meetings to review deliverables tied to defined milestones
- Managing the ongoing health of our client partnerships
- Creating and overseeing client billing
- Reviewing team allocation and assignment to ensure alignment of client expectations
- Prioritizing daily resource assignments with our agency Production Manager to meet delivery milestones
- Identifying key performance indicators to measure performance against client goals
- Listening carefully to existing client needs to identify opportunities
- Accurately documenting project requirements
- Presenting agency capabilities and core service offering to existing client-base
- Developing project estimates and renewal agreements for existing accounts
- Supporting customer retention and the development of new business
This is not an entry-level position. We’re looking for someone ready to hit the ground running with strong, impactful work experience. This is a full-time position; applicants must live in, or be willing to commute to, the Portsmouth, NH area.
Requirements
- 5-7 years experience (minimum) in a client services capacity (account or project management) at a digitally-focused agency
- Excellent people skills and comfortable working with a variety of personalities in a fast paced environment
- Proven written, verbal and communication skills, whether it be for an internal or client-facing engagement
- Demonstrated expertise in building and nurturing healthy client relationships
- Proficient in G Suite and project management applications (Workamajig mastery is a big plus)
- Effective time-management skills, the ability to handle multiple projects with multiple clients daily, and the flexibility to adapt quickly to changes
- Bachelor’s Degree
Fishnet offers a supportive, fun atmosphere of friendly creatives in downtown Portsmouth. We’re surrounded by coffee places, so staying awake is never an issue, which is great because we have a lot going on. We’re looking for talented professionals to hit the ground running in support of the multiple digital marketing engagements we’re deploying for our clients/partners. If you’re a friendly, driven, creative people-person, and this job description sounds perfect for you, we’d love to hear from you.
