Agency Producer – Full Time

Responsibilities

  • Sending deliverables to the appropriate contacts within each client for review
  • Soliciting and documenting client feedback
  • Communicating questions and concerns from the internal team to client to ensure ongoing alignment
  • Scheduling client calls and meetings to review deliverables tied to defined milestones
  • Managing the ongoing health of our client partnerships
  • Creating and overseeing client billing
  • Reviewing team allocation and assignment to ensure alignment of client expectations
  • Prioritizing daily resource assignments with our agency Production Manager to meet delivery milestones
  • Identifying key performance indicators to measure performance against client goals
  • Listening carefully to existing client needs to identify opportunities
  • Accurately documenting project requirements
  • Presenting agency capabilities and core service offering to existing client-base
  • Developing project estimates and renewal agreements for existing accounts
  • Supporting customer retention and the development of new business

This is not an entry-level position. We’re looking for someone ready to hit the ground running with strong, impactful work experience. This is a full-time position; applicants must live in, or be willing to commute to, the Portsmouth, NH area.

Requirements

  • 5-7 years experience (minimum) in a client services capacity (account or project management) at a digitally-focused agency
  • Excellent people skills and comfortable working with a variety of personalities in a fast paced environment
  • Proven written, verbal and communication skills, whether it be for an internal or client-facing engagement
  • Demonstrated expertise in building and nurturing healthy client relationships
  • Proficient in G Suite and project management applications (Workamajig mastery is a big plus)
  • Effective time-management skills, the ability to handle multiple projects with multiple clients daily, and the flexibility to adapt quickly to changes
  • Bachelor’s Degree

Fishnet offers a supportive, fun atmosphere of friendly creatives in downtown Portsmouth. We’re surrounded by coffee places, so staying awake is never an issue, which is great because we have a lot going on. We’re looking for talented professionals to hit the ground running in support of the multiple digital marketing engagements we’re deploying for our clients/partners. If you’re a friendly, driven, creative people-person, and this job description sounds perfect for you, we’d love to hear from you.

Join our award-winning team

fishnet media