Service Delivery Manager

We’re looking for a full-time service delivery manager with a passion for understanding and uniting client needs with the seamless delivery of digital marketing services from creative teams. We need someone to schedule project delivery, monitor task progress, balance team workload, rectify reliability issues, and manage budgets.

The ideal candidate must take pride in planning, coordinating and managing service delivery, keeping the traffic (tasks and project phases) running smoothly.

Key Responsibilities

  • Setting up and monitoring schedules to ensure work for teams is equally distributed
  • Monitoring project statuses and deadlines, suggesting improvements to achieve project progress
  • Forecasting service and resource demand to inform ongoing staffing requirements
  • Distributing work assignments to teams and setting deadlines, depending on availability and priorities
  • Tracking and reporting profitability metrics

Key Skills

  • 5-7 years agency experience in a similar role within service delivery and project management
  • Proficiency with administering project management and collaboration platforms ( is preferred)
  • Excellent time management and prioritization skills
  • Great command under pressure
  • A pragmatic approach to problem-solving
  • Adaptability to new situations
  • Confidence in decision-making
  • Expertise in communication and organizational skills
  • Multi-tasking and collaboration skills

In this role, you would report to our director of client success. Fishnet embraces a creative, collaborative culture and encourages employees to take ownership of their work and provides ample opportunity to be involved in work that may fall outside of your direct role.

This is not an entry-level position. We’re looking for someone ready to hit the ground running with strong, impactful work experience. This is a full-time position.

Fishnet offers a supportive, fun atmosphere of friendly creatives in downtown Portsmouth. We’re surrounded by coffee places, so staying awake is never an issue, which is great because we have a lot going on. We’re looking for our new content specialist to hit the ground running in support of the multiple digital marketing strategies we’re deploying for our clients. If you’re a friendly, driven, creative people-person, and this job description sounds perfect for you, we’d love to hear from you.

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